Frequently Asked Questions (FAQ)

General

Q: What makes Dot Underwear unique?
A: Dot Underwear is crafted with comfort, style, and sustainability in mind. We use high-quality, eco-friendly materials to ensure our products are both durable and environmentally responsible. These are not your run of the mill underwear. The Bamboo is 240gsm which is the thickest on the market. They offer a perfect fit on the hips with an extra thick waistband, chafe-free comfort with the 'dot. box', and anti-ride technology for a hassle-free day.
Q: Where are Dot Underwear designed?
A: Our products are designed in New Zealand by everyday Kiwi blokes for everyday Kiwi blokes.
Q: Are Dot Underwear good for running in?
A: Dot Underwear are excellent for running in. We have running customers who swear by their dots, and will not use anything else.
Q: Can I wear Dot Underwear everyday?
A: Absolutely! It's also highly likely that once you've tried dot Underwear, you won't want to wear anything other.
Q: How do I know Dot Underwear are actually good?
A: Check out or reviews on the website. We like to let our customers do the talking for us.

Products

Q: What materials are used in Dot Underwear?
A: Our underwear is made from 240gsm bamboo to provide maximum comfort and breathability. This is the thickest bamboo on the market. It costs us more to make dot Underwear from this bamboo, but the comfort is worth it!
Q: How do I find the right size?
A: Please refer to our Size Guide on each of the product pages to help you choose the perfect size.
Q: Are your products suitable for sensitive skin?
A: Yes, our underwear is designed to be gentle on the skin, using hypoallergenic and breathable materials.

Ordering

Q: How can I place an order?
A: You can place an order directly on our website by browsing our collections, selecting your items, and proceeding to checkout.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards which can be purchased on our website and redeemed online.

Shipping

Q: What are your shipping options?
A: We offer express shipping. For more details on shipping times and costs, please visit our Shipping page.
Q: Do you ship internationally?
A: Currently, we only ship within New Zealand and Australia. We are working on expanding our international shipping options.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your package.

Returns and Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy for unworn, unwashed items in their original packaging. For more details, please visit our Refund Policy page.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at support@dotunderwear.co.nz with your order number and details.
Q: How long does it take to process a return?
A: Returns are typically processed within 5-7 business days of receiving the returned item. Refunds will be issued to the original payment method.

Contact Us

Q: How can I contact customer service?
A: You can reach our customer service team via email at support@dotunderwear.co.nz or by using the contact form on our Contact Us page.

Based on 33 reviews
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Love them!

Best underwear I’ve ever bought, Super comfy. Love the new prints. I’ll definitely be buying some more

Happy husband

Bought a pair for my husband who had troubles with chaffing. He says that on super sunny days where he normal would have issues he had been great! Worth the money. Can’t wait till we can buy more

HUSBAND LOVES THEM!

Bought my husband these for Christmas and he's rapt with them. He says that they are very comfy. I say that they look GOOD!

Better in every way

Purchased a couple pairs a few months ago and added in with my other underwear. I soon found myself searching through my draw for my dots. every morning. I have since purchased more and am now running 100% dots. More comfortable through the groin, legs don’t roll up. They are just better in every way!

Comfort

Great comfort, excellent to exercise in. Ran a 12km and forgot i was even wearing underwear. Highly recommend.

Brilliant

I was sceptical to begin with, as I have been disappointed with other brands in the past, but these are what they say they are! Love the fabric, the feel, the comfort, and the band does not annoyingly fold over. I’ll be getting more soon, also will recommend.

B

Comfortable and well made

Comfy, well made, breathable, and seem durable. Well priced compared to others

Excellent NZ made product

Hubby is loving them, more will be ordered soon

Great product

After buying three pairs in XL as per size chart and my size measurements in my first order. They arrived but were huge so ordered Medium and they fit great. Really happy with the fit and comfort level that these provide. Might pay to double check the size and your measurement with the company before ordering. Great product though and if anyone needs three pairs of XL I have them spare . I actually have given them away .

GREAT PRODUCT

These feel great.
I have had another brand of the same style before, but the fabric on the newest ones had worn out within a year. Made the switch and hope these with last longer.

Best undies ever

Brought myself a pack of 3 and my wife brought another 3 for Father’s Day. Have thrown the majority of my other undies out as these are the best. Will be purchasing more shortly.

Most comfy undies ever

Brought these as a Father’s Day gift and now he refuses to wear the underwear he had before! Going to buy another lot soon.

The fit

Hi,
I was looking forward to these being great undies, just one aspect let me down. The back stitching under the bum is too tight in conjunction with the waist being a tiny bit to low. For me this creates a slipping action as you bend over, exposing the very top of your backside which is my biggest hate with undies. As a builder I’m up and down off the ground and bending over constantly and it bugs me having that part exposed and needing to pull the up every time.
The best undies I have found are from step one which is Australian. I would much rather buy my undies from a nz company like you guy, if I’m only if it wasn’t for that small aspect.
It would be great to hear back from you guys to get your thoughts.
Cheers
Tom

Amazing

Very comfortable and good quality.

Incredibly comfortable

Bought the 3 pairs for $90. Really comfortable, look good. Will be buying more soon.

Perfect

From my teenage son they are perfect and comfy. Only slight issue would be the band at the top could be a bit firmer/tighter as they do slip down easy.

Best Thing Since Sliced Bread

The perfect combination of comfort, breathability, support and most importantly, class. Dot is my go to underwear of choice whether I am lounging around, up and about, or most importantly, exercising. Dot supports your treasures better than the Government does when you are unemployed. Thanks team!

Comfortable and Quality

Excellent quality product, really comfy to wear, new favourite for sure!

Seriously amazing!!

I’ve never felt so comfortable. I don’t even know I’m wearing them. Highly recommend

Supports you better than ya mum

Holds you in all the right places so that you can do your thing uninterrupted. Plus they look pretty nifty. Bring on the adventure and keep the chafing away

Awesome Undies

Awesome fabric. Feel so good and the most comfy undies I’ve ever had. My new No. 1 place to go for undies is definitely DOT. A great product. Well done Team 👍

Good for activities

Good quality and comfy, seem to hold up well when out running, without any chafing,

Game changers!

Never was one to put much emphasis on buying decent underwear until I came across DOT.

Unreal comfort, i feel Ike Conor McGregor whenever I’m in them

Seriously comfy!

Some of the comfiest undies I’ve tried - you’re on to a winner with this one! Can’t wait for some more prints!